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?Read:? to an external site.)? Rewrite, in memo form, the James Dolan memo to the fan.? What should he have said?? How should a business owner respond to an unhappy (and rude) customer? Write a proper, professional response.?

In the past, some students have viewed this as an opportunity to double down on Dolan’s?unprofessional response. Those students have also received zero credit for this assignment.?

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