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1. Video – link:

This video presents an overview and interviews describing the service specialization of St. Alexius, a Chicago based hospital, particularly their paediatrics and paediatric emergency systems. Identify and explain the improvements made in daily operations of the hospital. Explain in details such concepts as:

1) strategic planning and process analysis,

2) layout design,

3) quality and safety monitoring and tracking,

4) work design,

5) staff training

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